PLACING ORDER

Here’s a simple step-by-step guide on how to order and get your next digital asset:

  • Select the item(s) on the website or fill the order form to place your order
  • Our Dispatch Team will call you within 15–30 minutes of placing your order to confirm the details
  • Orders placed over the weekend will be processed on Monday morning from 8:30 AM
  • Clients outside Nairobi will be required to pay upfront before items can be shipped

General Terms & Conditions

Dear Customer, please ensure you go through the following T&Cs before placing an order. Category-specific T&Cs are listed on the applicable category pages.

  • Prices are VAT Exclusive.

Delivery Schedules

  • Payment: Clients outside Nairobi & immediate environs must pay upfront before shipping
  • Pay on delivery only within Nairobi & immediate environs
  • Same-day delivery in Nairobi for orders placed before 3:00 PM
  • Next-day delivery countrywide

Manufacturer Warranty

A manufacturer warranty is a guarantee or promise made by a manufacturer to repair or replace a product
within a specified period if it develops a fault or fails to perform as intended due to defects in materials or workmanship.

  • Clients must take warranty items to the manufacturer warranty center in person for faster service
  • Carry a copy of your receipt/order
  • Directions can be provided by Roadmap Tech Computers upon request
  • Roadmap is not liable if the manufacturer declines warranty
  • Battery life for brand-new laptops is covered only by the manufacturer

Other Warranty Terms

  • All ExUK/ExUS laptops and desktops have a 6-month user warranty for motherboards
  • No warranty on laptop chargers unless reported defective within 24 hours of delivery
  • No warranty on screens after testing in-store
  • No warranty on keyboards after 1 month or if damaged due to spillage

Prices

Prices on www.roadmaptechComputers.co.ke are subject to change without prior notice based on stock availability,
running offers, etc., to guarantee our clients the best deals possible.

After-Sale Service

  • Can be provided upon request depending on the number of units purchased
  • Units requiring installation beyond 1 hour will be billed
  • 6 months of free after-sale support including collection & drop-off by our riders
  • Our delivery team is trained and can assist with setup upon delivery

N/B: Possession of this document acknowledges that you’ve read and accepted both the General T&Cs and category-specific T&Cs.

Any units with less than a 1-year warranty are, by default, not brand-new products.

How To Claim Warranty

ClaimSubmission Process:

  • Contact the sales numbers in the contact section during working hours (8:00 AM – 6:00 PM)
  • If issues can’t be resolved remotely, clients must bring the unit(s) to the shop
  • Clients outside Nairobi may use the nearest Wells Fargo courier office to send the unit
  • Courtesy laptops may be provided during diagnosis/repair
  • No unit will be received for warranty without the Warranty Card or receipt

Claim Verification and Evaluation:

  • All laptops come with a warranty seal; units without a seal will not be accepted
  • Request the salesperson to show the warranty seal at purchase

Warranty Coverage/Scope:

  • Defective units beyond exchange period will be handled under a job card as per product T&Cs
  • Refer to the product category for specific warranty/exchange details
  • Warranties do NOT cover:
    • Physical damage
    • Liquid damage
    • Damage from electrical surges (evidenced by burnt chips/ICs)

 

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