Return Policy

Dear Customer,

Please ensure you go through the return policy as it’s applicable to all products purchased from Roadmap Tech Computers.

• The return period for a defective brand-new product due to manufacturing defaults is strictly 24 hours from the date of delivery
• No returns will be accepted on products sold/delivered as sealed since Manufacturer Warranty applies
• Clients outside Nairobi can return items at our cost if a wrong product was delivered

Refund Policy

1. A full refund can be issued on the following grounds for deliveries outside Nairobi:
   • a) Product defective upon delivery having been paid upfront
   • b) The defect in (a) above must be reported within the first 24 hours of receiving the item
2. No refund on items that were delivered and confirmed to be in working condition upon delivery
3. No refunds on brand-new items, as Manufacturer Warranty applies